ON1Call

104 Cooper Drive
Guelph ON  N1C 0A4

Phone: 1 800 400 2255

ON1Call

ON1Call became a not-for-profit corporation August 11, 2011. The Ontario Underground Infrastructure Notification System Act, 2012, was passed in June 2012, thereby making ON1Call a Statutory Corporation. Under the Act, ON1Call is also responsible for ensuring compliance with the Act’s regulations.

The bill stipulates that all owners of underground infrastructure must register their infrastructure with ON1Call in order for us to provide accurate nitification services to protect assets, people and property. The goal is to eliminate injuries and reduce costs due to interference with infrastructure.

ON1Call is proud to provide best in class service to over 700 members and the excavating community.

Our state-of-the-art call centre delivers exemplary industry results:

Over320,000 calls handled annually
Over 833,000 total inbound requests received annually, and growing
Approx. 5,000,000 outbound notifications generated annually
Average service level for calls is 80%
Services include:

ON1Call offers multiple a la carte services:

Ticket filters to allow you to manage low-risk work effectively and efficiently
Custom reporting services
In-house office clearance centre
Additional services, free of charge:

Ontario One Call offers extensive support services for our members at no cost:

Help Desk staffed with One Call specialists, on standby to assist you with your questions
Electronic self-service sites for mapping and subscription account management
360 Feedback, allowing members to update locate status via ON1Call and thereby reduce calls to their offices
Training and web demonstrations of all of our products and services available for you and excavators
ON1Call Team available to attend your meeting, workshop or event
To learn more about our suite of services, please contact our Marketing Department.

Vision Statement

To reduce damages to underground facilities and promote safe excavation practices through the operation of a state of the art One Call Centre for all facility owners in Ontario.

Mission Statement

We will accomplish this by:

Increasing membership & understanding our member needs
Maintaining a mutually healthy alliance relationship with our service providers
Focusing on providing a cost-effective and high quality service to stakeholders
Promoting damage prevention initiatives in Ontario and industry wide
Providing an open and dependable communication channel for all stakeholders
Enhance call centre operational excellence through consistent, repeatable processes
Adopt best practices

ON1Call is a not-for-profit organization that receives locate requests & notifies utility owners with underground facilities at proposed dig sites.



Ontario One Call (ON1Call) was formed in 1996 to establish a call centre that receives excavation locate requests and notifies registered owners of underground facilities within the vicinity of the proposed excavation.

ON1Call became a not-for-profit corporation August 11, 2011. The Ontario Underground Infrastructure Notification System Act, 2012, was passed in June 2012, thereby making ON1Call a Statutory Corporation. Under the Act, ON1Call is also responsible for ensu

To reduce damages to underground facilities and promote safe excavation practices through the operation of a state of the art One Call Centre for all facility owners in Ontario.

Show Map Website

Business Information


Founded: 1996

Categories: Non-Profit Organization




Report a Problem

Kitchener Tweets

New Optical Palace
New Optical Palace
Eye symptoms can include red, burning, or puffy eyes. Some symptoms can be signs of minor eye problems and other sy… https://t.co/1ns4XdJrRV

Blue Chip Sports
Blue Chip Sports
Don’t miss out on this, register today! #kitchener #cambridge #waterloo #kwawesome #cbridge #kitchenerpanthers… https://t.co/tXhDYWUyuW

Jennifer Ronca
Jennifer Ronca
RT @ConestogaIns: We offer a full spectrum of personal lines property & home insurance products through our partner insurance carriers. Ple…

MJS Entertainment
MJS Entertainment
Do you need a reason to dance? What is your reason. #Guelph #GuelphOn #GuelphProud #business #Charity #Kitchener… https://t.co/ccdIBoBNqW

Missy
Missy
RT @Kevin_Pham05: The Journey of a Social Media Marketer. https://t.co/0gVm46PnhZ #DigitalMarketing #b2bmarketing #marketing #inbound #hu…

Social-Media-As-A-Service
Social-Media-As-A-Service
RT @Kevin_Pham05: The Journey of a Social Media Marketer. https://t.co/0gVm46PnhZ #DigitalMarketing #b2bmarketing #marketing #inbound #hu…

Kevin Kingsley
Kevin Kingsley
RT @kw_titans:

TMJ-CAW Jobs
TMJ-CAW Jobs
This Logistics/Supply Chain job might be a great fit for you. Click the link in our bio to see it and more. (PL Can… https://t.co/OaVV9etsjD

Sky Zone Kitchener
Sky Zone Kitchener
Have you tried our SkyFit class yet? Ask us how you can burn up to 1,000 calories in a single class! #SkyZone… https://t.co/2JGjUUdRhf

Aberdeen Homes
Aberdeen Homes
Luxury is subjective. How you feel about your home is what matters. 風水 #mississaugarealestate #mississauga… https://t.co/GVjQabvLHs